What is your return policy for new items?
Returns for NEW items are accepted within 20 days for domestic and international purchases from the date of receipt. For items received after this time period, we reserve the right to deny the return. All returns must be shipped via traceable mail. Returns must be received in NEW, UNWORN and UNWASHED condition. Tickets MUST be attached as well. If you have questions please contact our customer care department firstname.lastname@example.org or 212.949.1000 Ext 201
NO RETURNS AFTER 20 DAYS WILL BE ACCEPTED, ANYTHING SENT BACK WILL BE RETURNED TO SENDER.
How do I return an item?
Email email@example.com for approval of return – we reserve the right to not accept returns. These Items WILL BE RETURNED TO THE SENDER. Include your order #
NO RETURN WILL BE ACCEPTED WITHOUT APPROVAL// THEY WILL AUTOMATICALLY BE RETURNED TO SENDER
Can I return an item that is on sale?
All sale items marked down 30% or more are final sale and cannot be returned or exchanged. These items will be returned to sender.
Can I return a hair accessory or eyewear?
All hair accessories and eyewear are final sale and cannot be returned or exchanged.
How long does it take to process my return?
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
I received the wrong item. What do I do?
If you were shipped the wrong item -please notify us immediately by contacting our customer care department at firstname.lastname@example.org or contact 212.949.1000 ext 201. We will ship the correct item and will issue a refund for the cost of return shipping.
I received a defective item. What do I do?
If you were shipped a defective item-please notify us immediately by contacting our customer care department email@example.com or 212.949.1000 ext 201. We will ship the correct item and issue a refund for the cost of return shipping.
Do you refund shipping charges?
Shipping is non-refundable except in cases where we may have made an error.
1385 Broadway, NY, NY 10018 suite #1012
Reason for Return