What is your return policy for new items?
New item returns are accepted within 20 days, for domestic and international purchases, from the date of receipt. For items received after this time period, we reserve the right to deny the return. All approved returns must be shipped via traceable mail. Returns must be received in their ORIGINAL, UNWORN and UNWASHED condition, with all original tickets attached.
NO RETURNS WILL BE ACCEPTED AFTER 20 DAYS OF ORIGINAL PURCHASE AND WILL BE RETURNED TO SENDER.
How do I return an item?
Email email@example.com and include your order number for approval of your return. Please note that we do reserve the right to deny returns.
NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL AND WILL BE RETURNED TO SENDER
Can I return an item that is on sale?
All sale merchandise, discounted up to 30% off its original price, is exchange only.
Merchandise discounted 50% or more is final sale.
Can I return accessories and/or eyewear?
All accessories (including handbags, umbrellas, and eyewear) are final sale.
How long does it take to process my return?
Once we have received your return, your refund will be processed within 7 business days. We will need a valid email address in order to be notified when the refund has been processed.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us and it may take 5-7 business days for the refund to reflect on your statement.
I received a wrong/defective item. What do I do?
If you were shipped the wrong item, please contact our customer care department via email at firstname.lastname@example.org. We will issue a replacement at no cost to you.
Do you refund shipping charges?
Shipping is non-refundable, except in cases where we may have made an error.
1385 Broadway, Suite 1012
New York, NY 10018
*Please note that returns must be sent to the above address in order to be processed. Items sent elsewhere will be returned to the sender.
If you have questions or need further assistance, please contact our customer care department via email at email@example.com or 212.949.1000 x 203.
Reason for Return